The full range of support services for insurers: Application service provider, business process outsourcing and integrated management of digital signatures.
The digital transformation process is an important step for insurance companies and represents a critical success factor. It is therefore essential to take on this change with the technological and business support and expertise that a key player such as RGI offers.
The experience gained in the digitisation projects of Europe’s largest insurance companies allows RGI to ensure that the technological change is implemented effectively and in a way that is gradual and totally harmonious with the Insurer's existing business processes
ORDINARY APPLICATION MAINTENANCE
Application Change Management aimed at adjusting application non-compliances pointed out by the client on the production environment, through Service Desk.
EVOLUTIONARY APPLICATION MAINTENANCE
Change Management requested by the client aimed at evolving and improving existing functions, at inserting new functions or at evolving the products rate. This Service is provided in 'Agile' approach.
INTEGRATED MANAGEMENT OF DIGITAL SIGNATURES
Full outsourcing of Digital Signature services, Electronic Payments and Compliant Storage of both authentic and substitute digital documents.
IT OPERATIONS & SERVICE DESK
- IT Operations: management of application deploy through all environments, batch management, monitoring, data base administration and data transfer management.
- Service Desk: Second-level technical and functional support through the web ticketing PSM to corporate management structures, on all services supplied and creation of a SLA and KPI report.
RGI’s technological solutions can also be availed of in outsourcing, with a series of modular and integrated components which together offer a Policy Administration System in SaaS (Software as a Service) mode.
Thanks to an organized and transparent approach in the management of technical services, the Insurer maintains governance of its IT department, relying on RGI for efficient and measurable management of the software, in line with the recommendations of international best practices (ITIL).